Privacy Policy

1. Who we are

Voxward Atelier (“we”, “us”, “our”) provides premium online courses in toy restoration. We operate the website upwardvox.click and related services.

2. Data we collect

• Account data: name, email, hashed password.
• Transaction data: purchased courses, amounts, timestamps.
• Usage data: pages visited, course progress, device/browser metadata.
• Support data: messages you send via forms or email.

3. Why we collect it

• Provide and improve courses and features.
• Process purchases and deliver receipts.
• Detect misuse and maintain platform security.
• Respond to your requests and provide support.

4. Cookies and local storage

We use strictly necessary cookies to keep you signed in and remember preferences (e.g., theme). We also use localStorage for non-sensitive preferences like Fallows and cart content on your device.

5. Legal bases

Depending on your region, we process data based on contract, legitimate interests, consent, and compliance with legal obligations.

6. Sharing

We do not sell your personal information. We share data with service providers that help us operate (e.g., payment processing, hosting) under confidentiality obligations.

7. Data retention

We retain personal data for as long as needed to provide services and comply with laws. You can request deletion of your account data where applicable.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict processing.

9. Security

We apply industry-standard safeguards, including encryption in transit, secure key management, and access controls. No method is 100% secure, and we cannot guarantee absolute security.

10. Children

Our services are intended for adults. If you believe a child provided personal data, contact us to remove it.

11. Contact

For privacy requests, email [email protected] or call +1 (415) 547-9021.

12. Changes

We may update this policy to reflect operational or legal changes. Updates will be posted here with a new effective date.